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Shipment & Delivery

Shipment & Delivery

Shipment & Delivery

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Shipping & Customs Duty Information

1. Supported shipping methods 

(1) Flat Rate Shipping: Currently this shipping method includes shipment by local Amazon warehouse and international air parcels, which includes: TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express. It normally takes 3~18 days to deliver, which depends on the country or region you are located in. We will update your tracking information within 3~7 days after your payment is done. 

(2) Expedited Shipping: Expedited shipping includes shipment from local Amazon warehouse and international express delivery, such as UPS, FedEx, DHL etc. Expedited Shipping normally takes 3~10 days, which depends on the country or region you are in. We will update your tracking information within 2~3 days after your payment is done. 

Before placing the order, you can contact us for more shipping information via online chat box or via email at info@hamswan.com. 
(2). For orders placed between 1st Oct and 31st Dec every year, ETA&ETD may be delayed due to the pressure for speedy package delivery. We thank you for your kind understanding. : )

2. Customs & import taxes --- Regarding Returned Product

Import duties, taxes or other customs charges will be collected by the shipping company upon delivery. We are not responsible for delays caused by the customs department in your country. Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback. 

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